Charter of Rights

The Charter of Aged Care Rights describes your rights as a consumer of Austrlian Government funded aged care services.

You can obtain more information by opening the attached brochure or clicking on the link to the Aged Care Quality and Safety Commission's website.

Charter of Aged Care Rights
I have the right to:

1. safe and high quality care and services;
2. be treated with dignity and respect;
3. have my identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about my care and services in a way I understand;
6. access all information about myself, including information about my rights, care and services;
7. have control over and make choices about my care, and personal and social live, including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possession;
9. my independence;
10. be listened to and understood;
11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
13. personal privacy and to have my personal information protected;
14. exercise my rights without it adversely affecting the way I am treated.

Everybody involved in the delivery of your care must respect your rights.

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If you have a concern, please contact Affinity Senior Care by clicking here as we would appreciate the opportunity to have a discussion.

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If you wish to contact the Aged Care Quality and Safety Commission to raise any concerns, the button below will direct you to their website:

Aged Care Quality & Safety Commission website