Any Concerns

If you have a concern we would like to hear from you.  You have the right to make a complaint about any aspect of the care and services you receive and if you wish to speak to anyone else the following information may be helpful.

Elder Abuse
Call the national 1800 ELDERHelp (1800 353 374) line (freecall) to talk to someone about potential or actual elder abuse. This service provides information on how you can get help, support and referrals. Each state and territory provides information about abuse and abuse prevention, as well as useful contacts and options for getting help.  In Queensland the number you can call is:  1300 651 192
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The Older Persons Advocacy Network
The Older Persons Advocacy Network (OPAN) provides support to help resolve concerns and complaints on your behalf. They also provide support for people experiencing elder abuse. This help is free, independent, and confidential.

Aged Care Quality and Safety Commission
If you’re not satisfied with your service provider’s response, you can make a complaint to the Aged Care Quality and Safety Commission online or by calling 1800 951 822.

National Disability Insurance Scheme Commission
​If you’re not satisfied with your service provider’s response, you can make a complaint to the National Disability Insurance Scheme Commission online or by calling 1800 035 544

Commonwealth Ombudsman
If you are still not satisfied with the outcome or the handling of your complaint after following the relevant complaint process, you can contact the Commonwealth Ombudsman online or call 1300 362 072

Other
If you would like information regarding accessing an interpreter, the National Relay Service or where to send a letter or email, please let us know and we will provide you with this information.